New BPO business and upcoming website dedicated to ultra low costing
On Monday Pentalog starts a new outgoing phone-calls operation in its Moldovan premises in Chisinau. We will have to establish not less than several thousands of contacts for one of our clients. We are raising a team of 20 persons, with 2 developers to set up the application that will be used to manage the contacts. Thereafter, 10 of these consultants will remain in charge of other services for the same client.
Together with two other teams created already several months ago, our contact centre now represents 26 positions, all of them located Moldova so far. If we add to this the dozen of persons currently working on financial and accountancy files, 3 web marketers and 5 persons working on desktop publishing, we reach a total of 44 persons dedicated to BPO actions within Pentalog. They were only 12 at the end of December 2007. Well, it is true that 50% of these actions are outright contracts, which means we will have to work very hard from the commercial point of view to validate this action and extend dedicated teams.
So, almost 20% of our workforce (230 persons by the end of April) are part of these new activities in Western Europe: the outsourcing of administrative and non technological operations. After 18 months of experience in this field, we are now convinced by the relevance of associating BPO activities with IT, as the Indian enterprises do. At first in order to have the means to check operations’ effectiveness but also to enhance their productivity (for example pre-loading and formatting of the data to be processed). And finally it is a way of introducing the “business” point into an offshore IT centre. And this is quite interesting for developing different business approaches in the engineering teams.
All this is progressively resulting in half a million Euros of BPO sales. This could bring with itself some questions of identification of the company which is seen as a top of the range offshore provider with high technical standards. We will have to make people understand that BPO does not mean “low quality”, on the contrary.
Anyway, in the coming weeks we will launch a new brand completely devoted to the promotion of our “low cost” services: BPO and testing.
And on the other hand in a few days I shall give you some news about the R&D offer, which is also evolving at the moment.
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Posted on sun., 13 apr. 2008 13:18 by flasnier (269 day(s) old) | |||||||
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