Pentablog: The european offshore, nearshore and right costing blog

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Frédéric Lasnier
Title: President&Chief Executive Officer
Bio: After a quick passage in a national marketing service company, Frederic Lasnier founded Pentalog with four colleagues, academics like himself. During a period of economic stagnation (in 1993).
In 1995, he decided to open permanently the capital of Pentalog to the participation of his employees. This participation now has reached 56%. It was a political vision that he shared with the founding members. Starting from 1997, Pentalog exported their first services outside of France. The percentage of foreign activities subsequently reached 60% in 2006.
In 1999, as part of a large software project (10 000 man-days in J2EE), he made his first trip to Romania and laid the foundation for the Pentalog policy of European "low cost". In 2005, he initiated the creation of BPO services (Business Process Outsourcing) and offered a New Business Model to Pentalog High Tech. In 2006, with the help of Ausy, one of the 5 most important players in the French market of outsourced R&D services, he created Pentalog Technology, a joint venture between Ausy and Pentalog, co-owned equally by the two partners. The Joint Venture aims to provide low cost but high quality R & D to global players. Pentalog took operational control of this alliance.
In 2008, Pentalog Deutschland, the German subsidiary of the group was created.
In 2009, Frederic created Pentalog Vietnam.
In all these areas, the management is provided from Orleans and it is here where 70% of the consolidated value is held.
Frederic is the father of the adaptation of the "design to cost" for intellectual services in France.
Aymeric Libeau
Title: CIO - Vice President Infrastructure & R&D
Bio: The management of infrastructure and R&D Aymeric is supervising includes all the technical aspects (for the company as well as for our customers), whether they are related to corporate needs, resources to complete a project, R&D activities or quality control.
Aymeric is the one who defines the strategy of development of our infrastructure and information system.
This former peacekeeper has led several international operations, in particular in Eastern Europe. He remains operational for some of our customers, whether as an expert in architecture, a project director or consultant in the choice of technologies.


Monica Jiman
Title: Deputy CEO
Bio: Monica graduated in Marketing and Production from the University of Orleans, and joined Pentalog as a trainee.
She then became the Manager of the branch office in Bucharest, today employing 50 people in the field of outsourced software development on the offshore as well as local market in Romania.
In May 2009 she became Chief Operational Officer. Monica is now in charge of operations in Vietnam, Eastern Europe, France and Germany, involving over 300 employees. She manages sales and business lines, the creation of new branch offices, recruitment, human resources and the responsibility of contractual operations.
Monica has been Pentalog's Deputy CEO (Deputy Chief Executive Officer) since August 2011. She is in charge of operational management, including the management of production and production structures, financial and reporting management, administration and development of existing partnerships, supervision of the information systems, technical management and … the incubator.

Alexandra Mondanel
Title: International Operations Officer
Bio: After a 4-month internship within the Pentalog Orleans Team, Alexandra was recruited to develop the company's international activities. She holds a postgraduate degree in International Business and foreign languages and she is European to the core: her mother is German and her father is French; she attended a British University, and used to work for the German subsidiary of a French company before joining Pentalog in 2005. Her ability to speak four languages will be determining to find partners all accross Europe.

Sophie Lelarge
Title: WW Sales and BL Director
Bio: Sophie is the group's Sales Director and manages the 3 Business Lines: Information Systems, Embedded Systems and BPO.
She ensures the dialogue with consultants and project managers, as well as the monitoring of our commitments, in coordination with the project managers.




Pierre Peutin
Title: Head of Business Line for Information Systems
Bio: Pierre entered Pentalog as a developer, in 1999. He has worked on web and client/servers projects, on missions of medium and long duration in both France and Belgium. After several years as a developer, Pierre oriented himself towards Business Intelligence by participating in various reporting projects for customers like PSA Peugeot Citroën, Loxam or the ACTICALL group. Later, Pierre became Project Leader for specific application developments, managing teams of 1 to 7 people based in France and offshore for Pentalog. Pierre then naturally served as an offshore Project Director before taking on the responsibility of the Business Line for Information Systems.
Pierre is presently responsible for writing business proposals, monitoring existing customers, commitment control vis-à-vis our customers on projects, compliance with Pentalog quality system procedures and control and optimization of expenses for the Business Line.
Mickaël Hiver
Title: Head of Business Lines for Embedded Systems & BPO
Bio: Mickaël entered Pentalog as a Network Administrator in February 1997 with the aim to gain global understanding of information technology in order to assist and guide users in meeting their real needs. For 8 years he was an in-house producer for Pentalog clients. With his acquired experience, Mickaël progressively left production to become first a Project Manager, then Project Director and finally the Head of Business Lines for Embedded Systems & BPO.
Mickaël is a hands-on and open person, with an acute sense of organization and priorities. Through his assistance and counseling he gives his clients and prospective clients the opportunity to focus calmly on their actual core business.
Eric Gouin
Title: Administrator
Bio: Eric graduated from a renown school of Physics and Chemistry in Paris. While he was a student he used to develop websites related to his student activities.
After two research internships within a French company producing mobile phone components in the Sophia-Antipolis Technopole, he joined the IT world in which he held several key positions.
He now is a finance and management control consultant.


Aleth Delcenserie
Title: Quality Manager
Bio: Associate-founder of Pentalog and board member, Aleth Delcenserie first evolved in the graphics department of the company. Gifted with a strong sense of organization and a taste for detail, she conducted with rigorous methodology publishing projects and electronic media for over ten years, and launched the Pentalog BPO-DTP sector at the end of 2005.
From September 2007, Aleth has been responsible for the definition and for the implementation of the Pentalog Quality Policy, leading to the ISO 9001:2008 certification of the group, on December 24, 2008.
As the Director of Quality Control, Aleth is now based in Moldova since 1 January 2009, where she now shares her time between coaching project managers in implementing effectiveness control and the progress of Pentalog Quality.
Tuan Nguyenquoc
Title: Sales Director
Bio: Tuan holds a Master's Degree in Information Systems and New Technologies from the Paris-Dauphine University, and gained some professional experience in France before returning to Vietnam to start his offshore adventure. He became a team leader in a Datawarehouse deployment project in Africa for a telecom provider, and witnessed violent riots in Kinshasa during a couple of days.
Following this project, Tuan turned to a Marcom position as the offshore business development manager of a big Vietnamese IT services company.
While reading the Pentalog blog Tuan became acquainted with Frederic and they met during Frederic's first visit in Vietnam. He was immediately convinced by Pentalog's business model and now manages the development of the first Pentalog office in Vietnam.

Offshore / Nearshore: the return of geopolitics?

The world is moving at a staggering pace. A few weeks ago, I lost myself in a political and economic analysis of the emerging world. Could I have been mistaken? Whatever the case may be, the tragic events of Tunisia, where people are dying today, are putting into perspective this geopolitical, or even geostrategic criterion. What about the wikileaks? Shouldn’t we fear that, sooner or later, this model will affect international companies which often indulge themselves in secrecy and political schemes that the politburo is claimed not to have denied?

All types of fears are surfacing:

1. The fear of technological plunder
A proof of this are the numerous and alarmist speeches on the risks inherent in technological transfers. Renault (a company which has fallen into the trap of a Chinese subcontractor) gets a rap on the knuckles from the state, while in the last few days, the Chinese army was carrying out the first flights with its stealth fighter-bomber (!), which is fueling justified fears related to the level reached by Chinese R&D. After all, the Rafale fighter jet made its first flight around 1990 if my memory serves me right. There is no doubt that the large offset contracts, in the weapons and civil aeronautics field, are transferring, in the narrowest sense of the word, a know-how that has been acquired over decades, thus enabling beneficiaries to make enormous shortcuts on the road to technological progress. Of course, offset contracts don’t have much in common with offshoring activities… which are being carried out in parallel. Competition on the aircraft market is so fierce that industrial manufacturers are going to greater and greater lengths to find more and more complex subcontractors, or even sub-assemblies. Isn’t the result analyzed today based on the emergence and boom of Embraer, of the Chinese C919 model or of the 100-seat Russian plane? Whatever the case, after having cut down on costs, aircraft manufacturers will now have to share their benefits. Louis Gallois gave a reminder in the press today that the world market of 100-200-seat aircraft would not be able to support the six competitors operating today.
As regards the “ Renault Gate”, it will probably not be the last. The culture of business relations has not reached the same level of maturity in certain regions and local court decisions on the breaches of confidentiality clauses discharge the guilty employees in almost all cases. For the time being, international groups have almost no control in this respect.

2. Instability risks
Due to regional tensions in the Far East, in the Arab-Muslim world and in Africa, all those who intend to establish long-lasting partnerships in these areas are having second thoughts.
Acts of violence against Christians in Egypt, the events in Algeria and Tunisia, in Niger or in the Ivory Coast, all of this does not encourage anyone to outsource services in the Maghreb or in Western Africa. In certain regions, when conditions become difficult, it can become virtually impossible for technological equipment to be passed across the border… except by offering a more or less substantial financial enticement. Pentalog had this experience in Moldova two years ago. Events lasted only for a few days but everything became a lot more complicated during that time. We only had to face a one-hour power cut and several hours at most without internet. The never-ending power of the old and weakened presidents of Tunisia, Libya and Egypt could bring about complex scenarios that could spread in the whole region. What about Libya? Won’t the USA try something in order to push the old dictator down the history ladder? Will Uncle Sam remain insensitive to Algeria, with its generals, its Islamists, its oil and its old president? In this context, Morocco, the only monarchy in Northern Africa, has undoubtedly become more popular. But let us keep in mind that not even Morocco is completely safe from the great interests that seem to draw to Northwestern Africa Islamists from all over the world, the French army, the Chinese… and the Americans who are only waiting for a French failure.

3. The legal criterion
The questions related to the movement of people, goods and equipment within the EU plead in favour of European nearshoring. I have already expressed this opinion in writing on several occasions.
But this criterion, which is the first to come to mind, isn’t the only one! Even the European tax system is about politics! While R&D operations are booming at Pentalog, French companies are making more and more requests for their services to be included under the research tax credit system, thus eliminating the competitive edge (price) of certain regions outside the European Economic Area. In certain fields, it so happens that, research tax credit included, our services are cheaper in Romania, which somewhat affects our strategy… but it is meant precisely for that.

At the end of the day, it is up to every offshore customer or investor to choose their constraints, needs and ambitions in terms of cost reduction. 2011 will be the year of Eastern Europe in France, I am almost sure of that. Actually, this is the region with the highest boom today, exceeding by far the other areas. India is clearly declining, while China is exploding. My best shore remains Romania, surpassing Bulgaria by a little, whereas Poland and Hungary are close behind. Therefore, I am placing EU in the lead. Outside its borders, former Soviet Union countries are leaders on the English-speaking work market: Russia is on top, followed by Belarus, Ukraine and Moldova. In the Far East, I find India to be a more inappropriate solution than ever for French companies. Its tariffs are high and its services must practically receive the same amount of support as in China or in Vietnam. Therefore, the last two hold an advantage, as their markets remain particularly stable for the moment.


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