I don’t know how things stand with offshore call centers, but in the IT industry it is not uncommon to be somewhat influenced by personal attachments, more so than by cultural reasons, when making decisions with regard to the geographic location.
The Moroccan, Tunisian, Vietnamese diasporas, but also the Romanian diaspora (which is rather small in France, but much more significant in Austria, Canada or the USA), sometimes hold important jobs and can find themselves in the position of arbitrating a confrontation between their country of origin and other competitors.
At Pentalog, we have taken advantage of this aspect on a few occasions, whether through our Romanian employees or through people of Vietnamese origin. Of course, the sincerity and professionalism of their selection criteria are not called into question. However, I can honestly tell you that this choice allows employees, if not to reduce old scars, at least to fill a void, especially when these people are from the second or even third generation.
I won’t complain, because the involvement resulting from both sides represents a particularly efficient mechanism when launching together a complex international system which relies first of all, and in principle, on a more or less significant cultural gap. A very short while ago, a few Romanian IT professionals that we didn’t even know introduced us to one of the most powerful groups of the French web industry, to which we have already made several propositions. We have also lost a deal managed by a Frenchman of Vietnamese origin, who has chosen another Vietnamese company without consulting similar offers in other countries. The Technical Director and Project Manager, both Vietnamese, from another Parisian company, chose us in January in order to manage all the development projects of their company. Only Vietnamese companies had been previously consulted for these services.
These subjective reasons invariably lead to success, as the decision-makers in question pay a great deal of attention to the provider that they choose. Without realizing it, they invest a part of themselves in these choices. I would like to thank them on behalf of all the members of our teams, from all the countries where we are based. We are aware of the importance that this choice has for them. As this heart-driven reason is, after all, the most important, we are striving not to disappoint them.






















