I answered the questions of a Jeune Afrique journalist a few weeks ago and I found his article. Although I share many of his conclusions and confirm that Pentalog will soon embark on a tour of North Africa, for the obvious linguistic reasons that one can imagine, I would have insisted, however, on the fact that the offshore outsourcing market is not represented ONLY by France. If we take a look at our Moroccan colleagues’ sites, the “reference” page is self-explanatory. Virtually all of them have ONLY French references. The competition with the important offshoring countries can only be supported by a single client country. It will not be possible for Morocco to find uniquely in France the reasons for its large investment plan. Moreover, not collaborating with countries that are ahead of France in the O&O field is to deprive oneself of the best customer experiences. Morocco will even find it difficult to take off because of this and will drag along this monocultural image for a long time. Multiculturalism is an essential part of globalization, a substratum of the O&O. The offshoring corporate buyer is naturally “globalized”.
Wider use of English is indispensable in North Africa. I would also gladly add German to my list. Coming from Paris or Frankfurt to Casablanca or Tunis is exactly the same thing. We are well aware of the fact that we boost our German business by appointing a German-speaking project manager here and there.
Finally, as usual, and I have already stated this somewhere else, I think that the studies carried out by companies delegated by the states which are interested in the O&O market have no value at all. Wait a few weeks and Gartner will produce a study which will show that Tunisia is less expensive than Morocco, and then Romania will be next with McKinsey…
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Comments :
Dear Frederic,
I do agree with most of your conclusions, however, I have not red the “Jeune Afrique” article over outsourcing in Morocco, but I wrote 2 years ago an article over ICT nearshouring between Morocco and Spain. It apares that both have a wide synergy in developing business together. Spain is now for the last 2 years the first foreign investor in Morocco and Moroccans do speak Spanish in the northern part of the country. Without any doubt, this occidental (maghreb) region has future.