Pentablog: The european offshore, nearshore and right costing blog

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Frédéric Lasnier
Title: President&Chief Executive Officer
Bio: After a quick passage in a national marketing service company, Frederic Lasnier founded Pentalog with four colleagues, academics like himself. During a period of economic stagnation (in 1993).
In 1995, he decided to open permanently the capital of Pentalog to the participation of his employees. This participation now has reached 56%. It was a political vision that he shared with the founding members. Starting from 1997, Pentalog exported their first services outside of France. The percentage of foreign activities subsequently reached 60% in 2006.
In 1999, as part of a large software project (10 000 man-days in J2EE), he made his first trip to Romania and laid the foundation for the Pentalog policy of European "low cost". In 2005, he initiated the creation of BPO services (Business Process Outsourcing) and offered a New Business Model to Pentalog High Tech. In 2006, with the help of Ausy, one of the 5 most important players in the French market of outsourced R&D services, he created Pentalog Technology, a joint venture between Ausy and Pentalog, co-owned equally by the two partners. The Joint Venture aims to provide low cost but high quality R & D to global players. Pentalog took operational control of this alliance.
In 2008, Pentalog Deutschland, the German subsidiary of the group was created.
In 2009, Frederic created Pentalog Vietnam.
In all these areas, the management is provided from Orleans and it is here where 70% of the consolidated value is held.
Frederic is the father of the adaptation of the "design to cost" for intellectual services in France.
Aymeric Libeau
Title: CIO - Vice President Infrastructure & R&D
Bio: The management of infrastructure and R&D Aymeric is supervising includes all the technical aspects (for the company as well as for our customers), whether they are related to corporate needs, resources to complete a project, R&D activities or quality control.
Aymeric is the one who defines the strategy of development of our infrastructure and information system.
This former peacekeeper has led several international operations, in particular in Eastern Europe. He remains operational for some of our customers, whether as an expert in architecture, a project director or consultant in the choice of technologies.


Monica Jiman
Title: Deputy CEO
Bio: Monica graduated in Marketing and Production from the University of Orleans, and joined Pentalog as a trainee.
She then became the Manager of the branch office in Bucharest, today employing 50 people in the field of outsourced software development on the offshore as well as local market in Romania.
In May 2009 she became Chief Operational Officer. Monica is now in charge of operations in Vietnam, Eastern Europe, France and Germany, involving over 300 employees. She manages sales and business lines, the creation of new branch offices, recruitment, human resources and the responsibility of contractual operations.
Monica has been Pentalog's Deputy CEO (Deputy Chief Executive Officer) since August 2011. She is in charge of operational management, including the management of production and production structures, financial and reporting management, administration and development of existing partnerships, supervision of the information systems, technical management and … the incubator.

Alexandra Mondanel
Title: International Operations Officer
Bio: After a 4-month internship within the Pentalog Orleans Team, Alexandra was recruited to develop the company's international activities. She holds a postgraduate degree in International Business and foreign languages and she is European to the core: her mother is German and her father is French; she attended a British University, and used to work for the German subsidiary of a French company before joining Pentalog in 2005. Her ability to speak four languages will be determining to find partners all accross Europe.

Sophie Lelarge
Title: WW Sales and BL Director
Bio: Sophie is the group's Sales Director and manages the 3 Business Lines: Information Systems, Embedded Systems and BPO.
She ensures the dialogue with consultants and project managers, as well as the monitoring of our commitments, in coordination with the project managers.




Pierre Peutin
Title: Head of Business Line for Information Systems
Bio: Pierre entered Pentalog as a developer, in 1999. He has worked on web and client/servers projects, on missions of medium and long duration in both France and Belgium. After several years as a developer, Pierre oriented himself towards Business Intelligence by participating in various reporting projects for customers like PSA Peugeot Citroën, Loxam or the ACTICALL group. Later, Pierre became Project Leader for specific application developments, managing teams of 1 to 7 people based in France and offshore for Pentalog. Pierre then naturally served as an offshore Project Director before taking on the responsibility of the Business Line for Information Systems.
Pierre is presently responsible for writing business proposals, monitoring existing customers, commitment control vis-à-vis our customers on projects, compliance with Pentalog quality system procedures and control and optimization of expenses for the Business Line.
Mickaël Hiver
Title: Head of Business Lines for Embedded Systems & BPO
Bio: Mickaël entered Pentalog as a Network Administrator in February 1997 with the aim to gain global understanding of information technology in order to assist and guide users in meeting their real needs. For 8 years he was an in-house producer for Pentalog clients. With his acquired experience, Mickaël progressively left production to become first a Project Manager, then Project Director and finally the Head of Business Lines for Embedded Systems & BPO.
Mickaël is a hands-on and open person, with an acute sense of organization and priorities. Through his assistance and counseling he gives his clients and prospective clients the opportunity to focus calmly on their actual core business.
Eric Gouin
Title: Administrator
Bio: Eric graduated from a renown school of Physics and Chemistry in Paris. While he was a student he used to develop websites related to his student activities.
After two research internships within a French company producing mobile phone components in the Sophia-Antipolis Technopole, he joined the IT world in which he held several key positions.
He now is a finance and management control consultant.


Aleth Delcenserie
Title: Quality Manager
Bio: Associate-founder of Pentalog and board member, Aleth Delcenserie first evolved in the graphics department of the company. Gifted with a strong sense of organization and a taste for detail, she conducted with rigorous methodology publishing projects and electronic media for over ten years, and launched the Pentalog BPO-DTP sector at the end of 2005.
From September 2007, Aleth has been responsible for the definition and for the implementation of the Pentalog Quality Policy, leading to the ISO 9001:2008 certification of the group, on December 24, 2008.
As the Director of Quality Control, Aleth is now based in Moldova since 1 January 2009, where she now shares her time between coaching project managers in implementing effectiveness control and the progress of Pentalog Quality.

Dear merchant banks, which are regularly harassing me, this friendly post is addressed to you as an answer to your constant questions on the “external growth” options for Pentalog.

How is it that Pentalog, major player in the offshore nearshore outsourcing sector, continues to ignore the numerous buyout opportunities offered by all merger and acquisition operators on the Paris market?
It has been my long-time belief that external growth has many detrimental effects for any company that generates an average organic growth above 30%. We have never gone below this level since 2005! Why in the world do you want me to risk upsetting this rhythm by dealing with the political throes of a merger? Without mentioning that the value of the companies that you present is always overestimated, which doesn’t encourage me to pay attention, nor even to take you seriously with regard to the advice that you might lavish on me. This year, we will normally increase our sales figure by 5 to 6 million euros, with a rise in our working capital requirements by less than 800,000 euros and an immediate marginal profitability above 12%! Any company that you may suggest which has a sales figure of 5 million euros will be offered to me for a price ranging between 2 and 5 million euros, with an EBIT between 5 and 8%! Why should I go through such trouble with a risk of breaking the virtuous mechanisms, for an uncertain benefit and a capital cost multiplied by 3 to 6 times?

I will add that throughout all these years, I have developed a taste for customer service, which makes me shun this type of strategy. What is never said is the fact that buying out IT companies doesn’t lead to greater responsiveness towards existing clients. The company which is bought generally has its own backlog, which makes it impossible for old clients to access the new resources! A Pentalog client doubles the amount of its orders almost every year. If I were to allocate my cash flows, or increased capital, to external growth operations, I would proportionally reduce my working capital available and necessary for fueling the growth of my existing customers… therefore doing a disservice to them in the end.

Not only is this choice inappropriate for Pentalog, but it is also a choice that hasn’t been made by any of the high-performance offshore nearshore outsourcing companies that I know of. We generate a high and profitable growth and our structural productivity parameters greatly exceed those of the other Western IT companies. Do you know that the committed costs (per invoiced employee, all the way up to the CEO level) of premium IT companies in France is situated between 1,500 and 2,000 euros/month, while at Pentalog they will go below 1,000 euros in 2011 or 2012? We will achieve this although our onsite staffing services make up for less than 10% of our sales figure, as part of an all hosted model, which is a lot more capitalistic, however. Our current position, from a scale economy perspective (which is often at play in models of merger between French IT companies) is therefore very favourable, as well. Western resources that we are interested in have a higher level than those that you offer, and are only to be found in the fields of project management and consulting. Our French development relies only on adapting the volume of our management and consulting human resources. Our almost unique position as a Western offshore pure player has turned us into a complete “Demand Catalyst”, according to my friend Benjamin Cernes, who is also a strategy consultant and merchant banker. He means that Pentalog doesn’t look for clients, it receives orders. Which is true, as we only have four sales managers out of a total staff of 650 employees.

External growth will be taken into account, dear merchant banks, when Pentalog’s internal growth rate sinks below the 30% threshold on a long-term basis or when the company value bubble which has developed over the last few years explodes. We will also consider this matter when, before contacting us, you study our company, what its ontologies are (and this isn’t difficult, given all the information we post online in complete transparency). How do you want to convince me if you offer outdated models (technical assistance and small-scale fixed-price projects), which aren’t compatible with our Business Model and for 20 times the value of their EBIT for the last fiscal year? I am not buying it. Your business should rely on strategic analysis models, particularly at a time when the offshore sector, the cloud, the 35 working hours, the economy modernization law… have had lasting effects on behaviours and economic ratios of the sector.

In short, I would like you to consider me as a particular case, as early as your next call. You are not selling mobile phones! All of this doesn’t prevent me from closely analyzing your own field of activity :) . To be continued…


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